Jobs of the week - January 22nd

There's some great jobs going across the Virgin Group this week. Take a look at what you could do...

Customer Resolutions Team Leader, Virgin Trains, Birmingham

The Customer Resolutions Centre at Virgin Trains has an exciting opportunity available for the right person to join us as a Customer Resolutions Team Leader - a key player in our Customer Resolutions Centre operational Leadership team. The right person will be able to identify, grow and nurture talent within the Customer Resolutions Adviser population - supporting and driving forward successful individual performance, utilising effective coaching and development tools and techniques - encouraging innovation and productivity across a multi-channel customer service environment.

Reporting directly to the Customer Resolutions Manager, your role will mainly be on the floor actively supporting colleagues on the front end of our operation. Manage by walking around and having those real value-adding interventions with colleagues will be the key to your success in the Team Leader role. In doing so you will lead by example at all times, demonstrating role-model behaviours in line with the Virgin Trains brand values. Getting involved where needed is what it’s all about. Empowering our advisers to make good decisions and solve problems at the first point of contact - making our customers lives much easier at every given opportunity - including being that critical point of escalation when needed. Find out more and apply now on the Virgin Trains careers site.

Partner Operations Consultant, Virgin Media, multiple locations

This is an exciting time to join Virgin Media as a Partner Operations Consultant within the Movers team. Reporting into the Outsource Relationship Manager you’ll ensure the efficient and effective management of a portfolio of outsourced partners by measuring and comparing performance against contractual KPIs. 

The Partner Operations Consultant will own and deliver data to support the effective measure and comparison of our partner’s performance. You’ll need to be a subject matter expert in a relevant discipline and will use your knowledge and skills to drive contract compliance and performance. Find out more and apply now on the Virgin Media careers site.

Regional Customer Experience Manager, Virgin Trains East Coast, Leeds

Regional Customer Experience Managers are responsible for the management and leadership of customer experience across our regions, responsible for creating and leading “Red Hot” stations and on train teams.

This post is a key role model and business leader providing direction and support to our frontline Customer Experience Managers to deliver our Business Plan objectives. Their team of Customer Experience Managers will be the line managers for all of our front line staff.

You will be involved in providing inspirational leadership, clear vision and direction to your people to ensure delivery of Virgin Trains East Coast brand, values and vision, to create an environment and culture that delivers the Customer Experience strategy providing an amazing experience for our people and our customers. Find out more and apply on the Virgin Trains East Coast website.

Head of Facilities, Virgin Active, London

Do you have experience of building & running a multi-site computerised maintenance management system and managing across multiple sites? Are you looking to progress your career in a globally recognised brand in a fast paced industry?

At Virgin Active, we are looking for a Head of Facilities to lead the team and be responsible for managing all hard services throughout the business.

To be successful as our Head of Facilities, you will also have experience of building and running a multisite computerised maintenance management system and managing across multiple sites, and a great speed of execution and attention to detail. Find out more and apply now on the Virgin Active careers site.


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