Both the Virgin.com website (the “Website”) and Virgin ID are managed and operated by Virgin Red Limited (“we” or “us”). Our company details are Virgin Red Limited, 66 Porchester Road, London W2 6ET. Our company number is 11490861. Our VAT number is (GB) 45216184.
There is a separate set of terms and conditions that apply to the Virgin Red Programme (including the website pages for that programme available at Virgin.com/virgin-red), which will apply both to your use of those website pages and your use of the Website if you are logged into your Virgin Red account. These Terms and Conditions can be found here.
FOR U.S USERS, THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER, WHICH AFFECT YOUR RIGHTS RELATED TO DISPUTES YOU MAY HAVE WITH US. BY AGREEING TO THESE TERMS, U.S USERS EXPRESSLY AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION, AND YOU HEREBY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Your Information and Privacy
Third Party Content
The Website will contain some content which does not come from us, whether such content is posted by users or otherwise comes from anyone other than us (together, "Third Party Content"). Because of the open nature of the Website, this Third Party Content is not approved by us. We have to state that any views expressed in such Third Party Content may not represent our views and that we shall not be responsible or liable for any Third Party Content or for the consequences of the use of it.
We will include on the Website Third Party Content that is personal opinion and political or controversial in its nature. These views do not necessarily reflect our views and we cannot accept any responsibility for those views.
We may keep an eye on Third Party Content from time to time but please note that we have no obligation to police it. If we have any concerns, we may remove Third Party Content from the Website with or without notice.
If you have any concerns about content appearing on the Website, please contact us using the details set out under the heading “Finally – if in doubt, talk to us” below.
Website Guest Blogs and Third Party Content
Guest blogs and Third Party Content posted on our Website don't necessarily represent the views of Virgin Red Limited, Virgin Enterprises Limited or any other Virgin company. Any positive or other review of any venue, restaurant, hotel, museum, product, place, service or any other thing does not constitute a recommendation, endorsement or guarantee by us and we make no representation as to quality. All ratings are intended as a guideline only and we do not guarantee their accuracy.
We make no endorsements, recommendations, guarantees or representations in relation to any restaurants, hotels, museums, products, places, services or any other things that are the subject of reviews or other articles published on the Website. The reviews don't necessarily represent our views. Please read these terms and of use for further details.
Prices, menus, hotel amenities and other indicators in any review published by us are accurate as at the date of going to press, but are subject to change. We make no guarantee that any such information, or information in reviews posted by other users, will be accurate or up to date at the time you read it. Always review travel advice from the Foreign and Commonwealth Office before you decide to visit an international destination.
Virgin will not be responsible or liable for any injury, loss or damage incurred or suffered as a result of any review. This paragraph only applies to the extent that it can in accordance with applicable laws.
Our lawyers have said that we need to include this paragraph which basically requires you to protect us and other Virgin companies against people suing us or them for something bad happening in connection with your use of the Website, your Virgin ID, or your behaviour:
All text, graphics, audio, video or image files, content, software, applications and information displayed on or available from the Website or any Virgin Partner Website (as defined below), and all copyright, trade mark rights, design rights and other intellectual property rights in them (together, the "Proprietary Content") are the property of Virgin Red Limited, Virgin Enterprises Limited, other Virgin companies, our users, suppliers or licensors. This includes, without limitation, the organisation and lay-out of the Website and the underlying software that is owned by us, other Virgin companies, our users, suppliers or licensors and any Proprietary Content in the content and operation of Virgin ID.
You agree that Proprietary Content is available for personal use only and that you will not copy, reproduce, publish, distribute or dispose of in any way any Proprietary Content. Neither the Virgin name nor any other Virgin company name, trade mark, logo or design may be used or copied in any manner.
Links to Other Sites
The Website provides, amongst other things, convenient links to other Virgin companies' websites including Virgin Partner Websites (as defined below). You can also contact the Virgin companies through the “Companies” section of the Website. The Website also contains links to other third party websites, resources, advertisements or sponsorships.
We reserve the right to remove a link at any time.
Your Virgin ID
Virgin ID allows users to use a single set of log-in details to access their memberships and/or accounts across Virgin Partners. It also allows users to create memberships and/or accounts with Virgin Partners with whom they are not currently registered (subject to completing the relevant sign-up process directly with the Virgin Partner and providing any necessary additional details).
To have a Virgin ID you must be resident in the United Kingdom, the 50 United states or DC and be over 18 years of age. A Virgin ID is for individuals only and must not be used for any business commercial purposes.
Where you wish to sign-up with a Virgin Partner, we can use your Virgin ID to complete the account creation as far as possible. you may need to provide additional information to the relevant Virgin Partner and/or accept additional terms and conditions to complete the account creation.
You must keep us informed of any changes to your personal or Virgin ID details.
Please note that we may make changes to Virgin ID, its functions and services from time to time. We will notify you of any material changes that may affect the services available to you through your Virgin ID and your options in relation to them.
In order to enable the single log-in and account creation services with Virgin ID, we will need to share certain profile information about you with our Virgin Partners.
In order to provide you with a better, more personalised Virgin experience as a Virgin ID holder, we will also collect and share information about how you interact with our Virgin PArtners (although we will only share personal data with Virgin Partners you have chosen to interact with). You can opt-out of sharing your data at any time by changing your settings in your account space.
If you give us your consent to do so, we will also send you information about all things Virgin, including promotions, offers and updates from across the Virgin group.
You must keep your Virgin ID details and Virgin Partner log-in credentials confidential and secure and not share them with anyone else. If you know or suspect that anyone other than you has access to your Virgin ID you should contact us promptly using the details set out under the heading 'Finally - if in doubt, talk to us' below.
We may also need to suspend, restrict or withdraw access to some or all of your Virgin ID for operational reasons. We will try and give you reasonable notice if this happens.
We make no guarantees regarding the availability or operation of Virgin ID. We shall not be liable for any loss, damages or inconvenience resulting from such unavailability or lack of operation.
We shall not be liable for any unavailability, non-performance, breach of terms or any other service failure or performance-related issue relating to the services of any Virgin Partner. You should contact the relevant Virgin Partner directly in relation to any such issue.
Lastly, we may transfer our rights and obligations under this section to someone else, such as a different Virgin company. If this happens, we will tell you in writing and make sure the transfer doesn't affect your rights under this section.
You can choose to close your Virgin ID at any time by contacting us at email@example.com. This may mean you are no longer able to use or access your membership or accounts with other Virgin Partners that have been created using Virgin ID.
When using the Website, you may get pop-ups occasionally. We use these for many reasons, like competition entry forms, signing up to our newsletters and questionnaires to help us improve our service to you. Pop-up boxes from the Website are clearly marked with a heading from “Virgin.com”.
You might also get pop-up boxes from other Virgin companies. Again you should be able to identify these, as they should be marked with a heading from the relevant Virgin company.
You might also get pop-up ads from third parties. These may appear due to software you have installed, deliberately or unknowingly, on your computer. Unfortunately, we cannot control these pop-up boxes because they haven't come from us.
If you have trouble using the Website with certain web browsers or other software or if you want to let us know how we can improve accessibility, please let us know by contacting us using the details set out under the heading “Finally – if in doubt, talk to us” below. We appreciate your feedback and your suggestions will help us to improve our service to you.
Website information and downtime
The Website may be unavailable occasionally for maintenance, updating or otherwise. Where this happens we apologise for any inconvenience caused. However, we shall not be liable for any loss, damages or inconvenience resulting from such unavailability.
We take great care in seeking to present accurate, transparent and useful information to you as a user. However, as an open platform there is content on the Website which is not generated by us, for example Third Party Content, as described above. Therefore, we should let you know that information on the Website might be out of date, incomplete, contain some errors or be in some way unreliable. Just to be sure, please check any information obtained from the Website before acting upon it in any way.
Please note that we may make changes to the Website, its functions and services from time to time.
Other Limitations on Liability
It is important to note that using the internet does have its dangers. Our aim is to ensure a fast, reliable and secure service and to protect your personal information. However we cannot take responsibility for:
any breach of security of the Website or Virgin ID;
any damage, loss or corruption of any data, information or material;
any viruses or other malicious programs that may infect your computer equipment or other property; or
any breach of security by hackers in relation to the Website or your Virgin ID.
Law and Jurisdiction
THE BELOW TERMS REQUIRE U.S USERS TO CONSENT TO BINDING INDIVIDUAL ARBITRATION AND LIMIT THE RIGHT OF U.S USERS TO BRING A LAWSUIT OR CLASS ACTION.
As a user, the laws of your location may apply to your online dealings with us via the Website or your Virgin ID and you may have additional legal rights and/or obligations than those provided under English law. We always recommend that you should seek local legal advice, however we would encourage you to speak to us if you have any concerns to see if they can be resolved.
U.S. USERS AGREE THAT ALL DISPUTES, CLAIMS, CONTROVERSIES AND MATTERS RELATING TO OR IN CONNECTION WITH THESE TERMS (OR THE BREACH THEREOF) HEREUNDER SHALL BE SETTLED EXCLUSIVELY BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS CONSUMER ARBITRATION RULES (“AAA RULES”), AND JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR(S) MAY BE ENTERED IN ANY COURT HAVING JURISDICTION THEREOF. THE ARBITRATION SHALL TAKE PLACE IN NEW YORK BEFORE A SINGLE NEUTRAL ARBITRATOR APPOINTED IN ACCORDANCE WITH THE AAA RULES AND SHALL BE CONDUCTED IN THE ENGLISH LANGUAGE. ALL ARBITRATIONS SHALL BE CONDUCTED AND RESOLVED ON AN INDIVIDUAL BASIS AND NOT A CLASS-WIDE, MULTIPLE PLAINTIFF OR SIMILAR BASIS. NO ARBITRATION SHALL BE CONSOLIDATED WITH ANY OTHER ARBITRATION INVOLVING ANY OTHER PERSON OR ENTITY.
THIS ARBITRATION PROVISION, AS IT APPLIES TO U.S. USERS, IS GOVERNED BY THE FEDERAL ARBITRATION ACT. ALL OTHER SECTIONS ARE TO BE INTERPRETED UNDER ENGLISH LAW.
Other terms — a final word from our lawyers
Finally — if in doubt, talk to us
The Webmaster, Virgin Red Limited, 66 Porchester Road, London, W2 6ET, UK.
If you have any queries, comments or complaints regarding the websites of any other Virgin companies or the products or services you receive from them, then please contact them directly. For your convenience, you can contact them through the “Companies” section of our Website.