Do you sometimes find it's hard to understand what is really going on? Or are you ever uncertain about what you should do next? If so you are most definitely not alone...
In this era of endless connectivity, information obesity and organisational complexity, a common response for many people can be analysis paralysis. In other words it’s often easier to delay making a decision, perhaps by conducting another bit of research, or calling another meeting, as a substitute for actually doing something more meaningful instead.
To make matters even worse, many people feel backed into a corner where we don’t want to pretend that we don’t quite know what we are doing. So we dress up our confusion with complicated language to deflect attention or to appear smarter. Therefore it is time to stop the pretence and start to communicate in a fundamentally different way, described in the following three step process.
Step 1: Admit that we are all just making it up as we go along
Firstly it’s important to recognise that we are all literally just making it up as we go along, all of the time. By being more honest in this way opens up the door to ask others for advice or help. And by showing more vulnerability, other people often want to try to help as a result.
Our only choice is to enter the unknown (rather than run away from it, which our instincts might prefer) and try something new in spite of any certainty about the outcome. The differentiator between the successful innovators and everybody else is no longer how intelligent they are, but rather their courage instead.
Step 2: Strive for strategic simplicity
"Everything should be made as simple as possible, but no simpler." Albert Einstein
Try to keep things as simple as possible, all of the time. Here are ten simple suggestions that might help when communicating with others:
- Always ask lots of questions first - open questions, stupid questions – and find out what your partner is interested in and tailor what you have to say.
- Use simple language and avoid using acronyms or jargon.
- As the conversation evolves, try to learn how to read people’s reactions and understanding. If you are interested in this capability then test your social intelligence here.
- It always helps to make eye contact, and periodically nod, smile, and generally look and feel interested.
- In larger groups, try break into smaller groups of no more than five of six people. Alternatively use techniques like Brainwriting to make sure you hear from everybody equally. This avoids the phenomena that in groups of eight or more people, two people tend to do the vast majority of the talking.
The best ideas are often missed because of the shadow of our own knowledge.
Keep an open mind for as long as possible and try not to jump to conclusions prematurely. Our brains are like magnets and tend to be attracted or repelled from what others say too quickly.
Don’t worry if shared understanding doesn’t happen immediately. Understanding often arrives after a period of confusion and then reflection.
- Do summarise periodically what you agree on and what you don’t. Try to establish facts, and identify outstanding points for discussion later.
- Get a change of scene or try a new method or style of communication. Pick up the phone instead of email. Try drawing your ideas instead of discussing them. Go for a walk instead of sitting in a room etc.
- If in doubt, take a break or say nothing and hold the (sometimes uncomfortable) silence and see what emerges.
Step 3: Express your expertise eloquently
Finally, whilst of course you can’t start from scratch every day and in every conversation, in general we often assume too much knowledge in others. This means we quickly become intellectually, creatively and economically constipated.
In areas where we are more knowledgeable than others, it’s important we attempt to be more eloquent about our expertise and try harder to articulate what it is we mean.
Beware of the curse of knowledge, it’s easy to discount new ideas merely because they are unfamiliar. The best ideas are often missed because of the shadow of our own knowledge. It can also be helpful to others to distinguish between your knowledge gained first hand and that learned from other sources (mostly it’s the latter, but we pretend or forget that it isn’t).
Finally, pay close attention to what role you are playing in a meeting or conversation. For instance we have learned that you can either be the facilitator or the expert but not both at the same time. If your role is as a facilitator, then keep your opinions to yourself, and if your role is as an expert, then be as succinct as possible and respect the flow of the conversation and the contribution of others.
Courage, simplicity, and eloquence
In summary, if you want to overcome analysis paralysis then it helps to learn to embrace the unknown. Real innovation comes when we admit what we don’t know, simplify what we do know, and start to be much more courageous about actively experimenting and trying something new. By following the three simple steps described above, our unknown future will become a little less daunting and instead can lead to new opportunities to solve challenges and create together.
Roland Harwood will be appearing at Crowdsourcing Week Global 2015, Singapore, April 20-24. Tweet your questions to Roland ahead of the event via #CSWGlobal15.