Jobs of the week – 24 November

The Virgin Red office
Virgin Red
Natalie Clarkson
by Natalie Clarkson
24 November 2022

Looking for a new role? Then you’ve come to the right place. Take a look at who’s hiring across the Virgin Group right now…

Press and Communications Officer at Virgin Red

Virgin Red is the rewards club from Virgin. It’s currently looking for a Press and Communications Officer to join its team.

The Press and Communications Officer will support the delivery of the Virgin Red communications strategy with a laser-sharp focus on PR and partner communications.

Responsibilities of this role include:

  • Supporting the team with all media and partner communications for Virgin Red, as well as crisis and incident communications

  • Developing communications that drive visibility for Virgin Red, performance, culture, ways of working and any change initiatives – ensuring alignment with Virgin Management and the wider Virgin Group

  • Supporting the business in developing relationships with key stakeholders and building your own network of key contacts (specifically journalists and influencers)

  • Building Virgin Red’s reputation in the media, ensuring it is the first place journalists go for comment on loyalty

  • Running a smooth press office function, managing the daily coverage, media lists, ensuring the news agenda is kept on top of and manned out of hours

  • Drafting media relations and other communications – announcements, documents, presentations etc

  • Working with communication agencies and managing supplier relationships

This role is focused predominantly on Virgin Red media relations, but it’s a small team that works very closely with the Virgin Management external relations team so there may be times when you’re getting involved with other activities, including Virgin Group communications and internal communications.

Think you’re up to the challenge? Find out more and apply now.

A group of young men and women sat around a table having a discussion.
Virgin.com

Head of Loyalty Reward Value at Virgin Red

Virgin Red is also looking for a Head of Loyalty Reward Value to join its team.

This role is an evolution of Virgin Red’s expansion and the growing nature of Virgin’s loyalty rewards within the Virgin group, this is a brand new role within the business. This role will be the subject matter expert in relation to a wide range of redemption initiatives, plans and value creation across the Virgin Points currency. You’ll lead business planning in relation to redemption costs (both short and longer term), whilst driving an operational model to showcase customer value on redemption, leading to increased collection of the loyalty currency.

Key responsibilities include:

  • Shape, create and deliver redemption initiatives/plans across the loyalty partner portfolio which drive customer engagement with spending points and re-engaging customers with collecting more points 

  • Become the subject matter expert for value creation across the currency, shaping plans both short and long-term to showcase a range of values 

  • Accountable for driving redemption activity, aligned to the business plans you support including core KPIs of loyalty reward costs/margin and points redeemed, cost per points (CPP), customer perceived value (CPV), redemption vs collection ratio 

  • Build a healthy tension between cost control (Finance) and loyalty value (Commercial), finding the right places to invest in value to drive engagement vs the everyday value 

  • Become a single point of contact for Virgin Red and Virgin Management in relation to loyalty value, collaborating closely with Finance, Customer, Marketing and Commercial to deliver consistency across the approach to currency value  

  • In collaboration with partner leads, lead the commercial analysis and the financial budget planning inputs and forecasting process for loyalty rewards (redemption) across all partners, including the ongoing tracking of performance against targets 

Interested? Find out more and apply now.

Virgin Hotels New York
Virgin Hotels

People Coordinator at Virgin Hotels New York City

Virgin Hotels is looking for a People Coordinator to join its team at its brand new hotel in New York. It needs someone who thinks outside the box and is ready to help make the people function a success. Managing paperwork and having great organisational skills are a requirement of the job, but it’s not everything.

Every single teammate in the hotel is valued and the People Department’s responsibility is to help encourage that. If you’re passionate about people, share the Virgin Hotels quirky sense of humour, and are able to see beyond the traditional scope of human resources, then this just might be the right role for you.

Sound good? Find out more and apply now.

The Virgin Money Manchester store
Virgin Money

Customer Service Officer at Virgin Money

Virgin Money’s awesome Edinburgh team is looking for a new member. Based in George Street in Edinburgh City Centre, they’re a great bunch – truly passionate about delivering the best experience to their customers and very much part of the community supporting local events. They’re looking for a Customer Service Officer – or Virgin Money Host to add a personal touch and be part of the store’s fantastic team culture, as well as having fun.

You’ll be welcoming customers to the store, helping them use digital services, and educating them to understand the great benefits that digital brings. You’ll also help to resolve any queries customers may have with their banking, and work with other colleagues across Virgin Money’s stores and offices so customers always have the right person to speak with when they need expert advice.

Is this the role you’ve been looking for? Find out more and apply now.