The new TrainMapper tool, powered by Google Maps and National Rail Enquiries, will allow passengers to check in real-time travel information, delay predictions and find alternative routes to avoid getting stuck in disruption.
The tool, which has been developed by Virgin Trains, Southeastern and the Rail Delivery Group, is the first of its kind aimed at helping customers avoid rail disruption on their journey and get to their destination. Where previously customers needed to check individual train operator websites, social media or even go to the station to get up to date travel information and alternative routes, TrainMapper is a one-stop-shop available in the palm of their hands.
"Virgin Trains has a strong track record of innovation, and TrainMapper is the latest example of how we’re giving our customers more control. We work hard to avoid disruption affecting our customers wherever possible and we want to put more information into the hands of our customers to allow them to make the most informed decision possible, whether that’s to delay their journey or take an alternative route," commented Warrick Dent, Safety and Operations at Virgin Trains on the east coast.
"This tool will be fed by real time information so the latest live updates and travel information is all shown in one place. We know how frustrating it can be when services are delayed, which is why we’re not only investing in our stations and trains, but also in new technology that we hope will help customers make decisions about how they travel."
The tool displays disruption on all operators and will not only help customers spot where any problems might delay their journey, but also predict how long the delay might be and show what routes they can take instead. The aim is to put more information in the hands of customers, meaning they can make decisions about alternative routes if their original journey is disrupted.
Customers will be able to access the TrainMapper via the Virgin Trains East Coast mobile app or website and it can be used from common devices such as tablet, mobile and laptop/desktop.