"So much of business is built on fact and knowledge and professionalism," observes Enni-Kukka Tuomala.
"What I’m really challenging is how we could bring some empathy and some humanity into that, because ultimately it helps us build better, stronger and more equal connections and more equal communities."
Enni is an empathy designer and artist. At a recent gathering of leaders from across the Virgin Group she created an installation, called Embodying Empathy, which was designed to increase understanding and awareness of empathy. Watch here as Enni explains why empathy can be such a difficult concept to understand for many and how she is looking to change that.