Virgin Trains voted best in class
- By Jack Preston -
- Jun 29, 2012
Virgin Trains have come out on top of a National Passenger survey, with 91% of customers either ‘satisfied’ or ‘very satisfied’ with the service they received.
The large-scale independent research is carried out twice a year, with this round seeing Virgin Trains earn the highest overall satisfaction rating ever achieved by a long-distance franchise since the Survey began in 1999.
"These results are a gold medal for Virgin Trains' staff. We recently carried record numbers of customers, with more than 30million people travelling with us last year, double the number of six years ago,” explained Virgin Trains' Chief Executive Officer, Tony Collins.
“More and more people are choosing to travel with us because of our fast and frequent trains and the excellent customer service provided by our staff. We now need to put our best foot forward for the Olympics and these results show we are up for the challenge.'
To experience the service for yourself, book a journey on the Virgin Trains website.