Virgin Trains declared 'best in class'
- By Jack Preston -
- Feb 01, 2012
Following on from their victory in the Globe Travel Awards last month, Virgin Trains have come out on top in the rail watchdog Passenger Focus poll.
According to the independent research, which is carried out twice a year, no other franchised long distance train operator matched Virgin Trains in terms of performance.
Out of 33 categories, including value for money, frequency of trains, ability to deal with delays and train cleanliness, Virgin Trains is ahead of its sector average in 27.
“We recently achieved record numbers of customers, with more than 30million people travelling with us last year, double the number of six years ago,” explained Chief Executive Officer, Tony Collins.
“The key to retaining those customers - and attracting more - is making sure they are satisfied. These figures show that we continue to lead in most areas of our business, by focussing on customer service and offering a service that is second to none among the long-distance franchise operators.”
To experience the service for yourself visit Virgin Trains.
By Jack Preston. Content & Marketing Executive. Tweets at @JackPressedOn
