In need of a Refresh?
- By Saskia Dornan -
- May 10, 2012
Virgin America has just completed its final Refresh class for the year - and they miss their teammates already!
Refresh is the best staff engagement programme ever and each of their nearly 3,000 teammates (from pilots to in-flight to airport staff and headquarters folks) go through Burlingame, CA headquarters to take part in this awesome event.
This is of course in addition to the rigorous operational, safety, security and medical training that is industry-standard for various workgroups.
It is unique in the domestic airline industry and allows the airline's teammates to come together once a year to not only train in best practice, but to reconnect with each other and the airline's overall mission to elevate the guest experience in the U.S. skies.
Refresh includes some unique practices – including team-work exercises, conflict resolution training, guest/hospitality training, emotional intelligence training – and various breakouts for different work areas.
What a wonderful idea……now, who needs a Refresh?!