Good delivery depends upon many things. Two of the most important elements are attention to detail, and good communication. Neither of these essentials is difficult to understand or implement, so, naturally, they're the first things we forget.
Don't waste your precious time. Phone calls and emails can eat your day. Don't let them. No one will think less of you for getting to the point. Because there are so many calls to make every day, I generally keep them very brief. And a short note to somebody is often quicker than a phone call. As the business has got bigger and spread across the globe, a lot is dealt with by short notes. However, I'm always willing to pick up the phone and talk directly to people if an issue needs resolving that way. There's no question that if you are trying to persuade someone to join you, invest with you, or make some changes, then it's important to speak to them directly and take the time so that they know what they need to do. Face-to-face conversations are more efficient, and videoconferencing will always come a poor second to a shared pot of tea.
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