Virgin Mobile, the fourth largest mobile operator in France, has from the outset in April 2006 made the most modern mobile telephone offerings available to a mass market. It's the alternative brand to traditional operators on French market thanks to innovative, differentiating and competitive no strings offerings. Virgin Mobile was the first in France to propose an unlimited SMS postpaid plan which reduced prices for the benefit of consumers.
Beyond its aggressive commercial strategy, its success is essentially based on the quality of basic principles: wide range of handsets and an off-beat and bold marketing message, exceptional customer service with more than 500 dedicated agents, who handle customer queries via Email and telephone, and strong distribution network with 2.500 sales outlets, more than 53.000 top-up outlets and its website www.virginmobile.fr.
Virgin Mobile is commercialised by OMEA TELECOM, a joint venture between the Virgin and Carphone Warehouse groups, which has a customer base of 2 million subscribers.
Virgin Mobile's planks of success
Simple and honest
Virgin Mobile's offers are both simple, clear and with no surprises. Most of the services are available free of charge.
Accessible
Virgin Mobile is affordable and always offers the best value for the customer's money.
Generous
When Virgin Mobile offers unlimited service this is always unconditional and without any time restrictions, 24/24 and 7/7 to all operators. And when customers want to change their mobile phone, this is so very simple at any time with VIP loyalty points.
Fair
All Virgin Mobile customers benefit from the same Customer Service regardless if they have monthly bundle subscription or if they are and pay-as-you-go.
Audacious and original
Humour, pleasure and being anti establishment are its leitmotifs: a constant desire to shake up the market with the Virgin Mobile style as an added bonus!
Deals and offers
Virgin Mobile France offers are always simple, transparent and without any conditions. Since its launch in 2006, Virgin Mobile is shaking up the French market and proposing consumers great value, innovative offers and great choice:
- With prepaid bundles including 1ct€ text, talk for 0,27€/min and extra long validity, with a large choice of recharges
- With blocked bundle from 13,90€/ month (24 month tariff)
- With unlimited internet mobile including in all bundles over 20€
- With unlimited voice and internet bundles from 39,90€ (24 month tariff)
- With postpaid offers available without commitment from only 9,90€/ month
And a complete range with more than 60 smartphones and all the mobile brands available.
